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Guaranteed

Consumption protection services provided by Youzan to create a safe and secure shopping environment

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Guaranteed logo

When consumers make purchases, they will display a like guarantee mark on the product page and payment settlement page, which will make buyers more assured of ordering and higher purchase conversion rate.

Insurance company double protection

Youzan cooperates with Chinese life insurance company to provide double protection for merchants and consumers

Youzan provides customer service tools

The merchant handles the buyer's inquiry in real time. When the contact is not good, you are assisted by the consumer to contact the merchant.

Assist in handling after sales issues

When the buyers and sellers have poor communication, Youzan wholeheartedly assists merchants and consumers to solve after-sales problems and protect the interests of both buyers and sellers.

Complete coverage of like business groups

Youzan guarantee is a service provided by Youzan to all merchants. After ordering services, merchants can actively join the "Youzan guarantee"