在线一本码道高清

Awesome consumer protection

Assist buyers and sellers to resolve issues such as transactions, logistics, and refund rights

Working together to build a safe and secure mobile shopping environment

Business

Open your own mobile mall to sell on social networks

Buyer

Become a fan of merchants and shop in merchants' shops

Distributor

Use your own communication power to distribute the product of the merchant to get a share

Have likes

Professional software company, providing businesses with all the functions needed to open a shop

Buyer after-sales processing

Youzan solemnly recommend buyers: if you have any questions, you can contact the merchant directly

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You can also contact the business with the help of praise by phone, community posting, etc. Click to view tutorial

Business Tips

Youzan solemnly recommends merchants: set up exclusive after-sales customer service positions, and actively and properly handle after-sales issues to have more repeat customers

商品描述真实可信 01. Product description is authentic
按照约定时间及时发货 02. Timely delivery according to the agreed time
在店铺内公示发货时间和客服作业时间 03. Display the delivery time and customer service operation time in the store
在订单详情页显示客服电话 04. Show customer service number on order details page
在公众号菜单栏设置客服模块 05.Set the customer service module in the public account menu bar
及时处理维权订单和买家提问 06. Handle rights protection orders and buyer questions in a timely manner
保持维权通知手机通讯畅通 07. Keep mobile rights notifications open

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Buyer hotline
Respond to buyer inquiries online
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Buyer after-sales assistance team
Assist buyers to contact merchants to resolve after-sales issues
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Consumer Security Technology Team
Monitor consumption risk, take the initiative to encounter abnormalities, and stop losses in a timely manner
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Risk Trading Early Warning System
24h all-round monitoring, automatic alarm for abnormal data, prevent before it happens
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Rapid emergency solution
Record common problems, prioritize resolution and respond quickly
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Buyer Consumption Warning Column
Issue consumer warnings in a timely manner to increase buyers' awareness of rights protection

Consumer protection, praise in action

As a software company that provides merchants with shop tools and annual software service fees as a profit model, Youzan has spent a lot of extra costs on consumer rights protection

Nearly 60 people

Consumer Service Team

7 * 9 hours

Customer service hours

900 times

Handling abnormal transactions

220,000 pens

Rights ticket processing